Help
Questions, answered
Shipping & delivery
How long does delivery take?+
Orders placed before 2pm GMT ship the same working day. Most destinations receive within 2–4 working days; remote regions may take up to 7. Every shipment is insured and requires a signature.
Do I pay duties or import taxes?+
No. Duties and taxes are calculated and settled at checkout, so there is nothing further to pay on arrival.
Which countries do you ship to?+
We ship worldwide, with a small number of exceptions dictated by our insurer. If checkout accepts your address, we deliver to it.
Returns & exchanges
What is your return policy?+
Thirty days from delivery. Unworn pieces with intact protective seals are refunded in full to the original payment method. Exchanges ship free in both directions.
How do I start a return?+
Write to hello@premiumwrists.com with your order number. We reply with a prepaid, insured shipping label within one working day.
Watches & care
Are your movements made in-house?+
Our calibres are built on Swiss ébauches, then finished, assembled and regulated in our own atelier. Every movement is adjusted in five positions and observed for ten days before casing.
What does the warranty cover?+
Five years, worldwide, covering materials and workmanship of the movement, case and bracelet. Straps, glass and damage from misuse are excluded. First owners also receive lifetime servicing at preferential rates.
How often should my watch be serviced?+
Every five to seven years under normal wear. Water-resistance seals should be checked annually if the watch is regularly submerged.
Will other straps fit my Premium Wrists watch?+
Yes — all our watches use standard lug widths (18, 20 or 22 mm) with quick-release spring bars, and every strap we sell lists its width in the specifications.
Orders & payment
Which payment methods do you accept?+
All major cards, Apple Pay and Google Pay, processed by Stripe on an encrypted checkout page. We never see or store card details.
Can I use a discount code?+
Yes — enter it on the cart page or at checkout. One code per order.
Do I need an account to order?+
No. Checkout is available to guests; your confirmation and tracking arrive by email.
Anything else? Write to us — we reply within one working day.